The downloads below are divided into 2 sections, files that are publicly accessible to anyone and files that are restricted to those with an Enterprise ID (learn more)
Common Packages
There are multiple cross-platform packages available (including Diagnostics, UPOS Drivers, RMA, MUS, NWD and VSP) as well as system unit drivers that apply to multiple machine types (including touch screen & biometric drivers)
View common packages & drivers
The document below shows which operating systems are supported across different processors and TGCS plaforms, to better enable viable operating system upgrade options for different POS terminal models.
TGCS hardware & OS compatibility matrix
If all you have is a 4-digit machine type or 7-digit machine-type/model number and you are not sure which product you have you can refer to the Support by Machine Type page.
Regulatory compliance documents can be found using the red Documentation & Publication icon at the bottom of the Support home page
This documents available include
- EU 617/2013 power consumption reports for system units
- Taiwan Bureau of Standards, Metrology and Inspection reports for Restriction of Hazardous Substance (RoHS)
- UN38.3 reports for shipping of lithium batteries
Public content (OS Drivers)
27.20.100.9171Content below is publicly available to anyone at no cost
TCx 810E (4828-x2x)
Linux requires a 4.19 kernel; additional drivers not shipped as part of the kernel distribution are listed below.
Audio
- Windows 10
4828-x2x_Audio_Win10.zip (6.0.9116.1, 22 November 2021)
Bluetooth
- Windows 10 & Windows 11
4828-x2x_BT_Win10.zip (23.100.0, 22 May 2025)
Chipset
- Windows 10
4828-x2x_Chipset_Win10.zip (10.1.19502.8391, 11 April 2024)
LAN
- Windows 10
4828-x2x_LAN_Win10.zip (30.0.0.0, 22 May 2025)
Management Engine
- Windows 10
4828-x2x_ME_Win10.zip (2435.6.36.0, 22 May 2025)
Rapid Storage Technology
- Windows 10
4828-x2x_RST_Win10.zip (2435.6.36.0, 27 May 2025) for internet connected machines
4828-x2x_RST(offline)_Win10.zip (17.9.1008.0, 23 November 2021) for internet inaccessible machines
Serial (System Unit)
- Windows 10
4828-x2x_Serial_Win10.zip (30.100.2020.7, 22 November 2021)
Touchscreen
Use the touch drivers from the Common packages & drivers page
USB-RS232 Dongle
- Linux
Driver source available at https://github.com/WCHSoftGroup/ch343ser_linux
Video (Main Display)
- Windows 10
4828-x2x_Video_Win10.zip (27.20.100.9168, 22 November 2021) for internet connected machines
4828-x2x_Video(offline)_Win10.zip (1.100.3325.0, 22 November 2021) for internet inaccessible machines
Video (10.1" Display)
- Windows 10
4828-x2x_SecondaryVideo_Win10.zip (10.1.2762.0, 22 November 2021)
- Linux
displaylink-driver-5.4.0-55.153.run (via https://www.displaylink.com/) (22 November 2021)
Wi-Fi
- Windows 10 & Windows 11
4828-x2x_Wifi_Win10.zip (23.110.0, 22 May 2025)
- Linux
4828-x2x_Wifi_Lnx.zip (34.618819.0, 23 November 2021)
TCx 810 (6201-xxC/xx3/xx5/xx7)
Linux requires a 5.8 kernel; additional drivers not shipped as part of the kernel distribution are listed below.
Accelerometer
- Windows 10
6201-xxx_Accelerometer_Win10.zip (3.10.100.4466, 17 November 2021)
Audio
- Windows 10
6201-xxx_Audio_Win10.zip (6.0.9116.1, 17 November 2021)
Biometric
Please refer to the I/O Devices Support page
Bluetooth
- Windows 10
6201-xxx_BT_Win10.zip (22.140.0, 29 August 2022)
Chipset
- Windows 10
6201-xxx_Chipset_Win10.zip (10.1.19502.8391, 11 April 2024)
Network
- Windows 10
6201-xxx_LAN_Win10.zip (26.2.0.1, 17 November 2021)
Management Engine
- Windows 10
6201-xxx_ME_Win10.zip (2233.3.26.0, 28 September 2023)
Rapid Storage Technology
- Windows 10
6201-xxx_RST_Win10.zip (18.2.0.1006, 17 November 2021) for internet connected machines
6201-xxx_RST(offline)_Win10.zip (18.1.1020.0, 17 November 2021) for internet inaccessible machines
Serial (Base / Stand)
- Windows 10
6201-xxx_BaseSerial_Win10.zip (6.7.6.2130, 17 November 2021)
- Linux
6201-xxx_BaseSerial_Lnx.zip (3.x, 17 November 2021)
Serial (System Unit)
- Windows 10
6201-xxx_HeadSerial_Win10.zip (30.100.2104.1, 17 November 2021)
USB-RS232 Dongle
- Linux
Driver source available at https://github.com/WCHSoftGroup/ch343ser_linux
Touchscreen
Use the touch drivers from the Common packages & drivers page
Video (Main Display)
- Windows 10
6201-xxx_Video_Win10.zip (32.0.101.5768, 3 November 2025)
6201-xxx_Video(Intel GCC)_Win10.zip (1.100.5687.0, 3 November 2025)
Video (10.1" Display)
- Windows 10
6201-xxx_SecondaryVideo_Win10.zip (10.1.2762.0, 17 November 2021)
- Linux
displaylink-driver-5.4.0-55.153.run (via https://www.displaylink.com/) (17 November 2021)
Wi-Fi
- Windows 10
6201-xxx_Wifi_Win10.zip (22.140.0, 29 August 2022)
- Linux
6201-xxx_Wifi_Lnx.zip (34.618819.0, 17 November 2021)
TCx 800 (6200-xxC/xx3/xx5/xx7)
Linux requires a 4.4 kernel; additional drivers not shipped as part of the kernel distribution are listed below.
Accelerometer
- Windows 10 LTSB 2016
6200-1xx_ACCELEROMETER_W10.zip (v4.22.0092, 14 November 2018)
- Windows 10 LTSC 2019
6200-1xx_ACCELEROMETER_LTSC2019.zip (v3.0.1.0, 21 June 2019)
Audio
- Windows 10
6200-1xx_AUDIO_W10.zip (v6.0.9132.1, 3 June 2021)
Biometric
Please refer to the I/O Devices Support page
Chipset
- Windows 10 (all versions)
6200-1xx_CHIPSET_W10.zip (v10.1.19502.8391, 9 May 2024)
DisplayLink
- Windows 10
6200-1xx_DisplayLink_W10.zip (v8.1.848.0, 30 July 2020)
- Linux
displaylink-driver-5.3.1.34.run (via https://www.displaylink.com/) (30 July 2020)
Management Engine
- Windows 10 (all versions)
6200-1xx_ME_WIN10.zip (v2344.5.41.0, 10 May 2024)
Network
- Windows 10 LTSB 2016
6200-1xx_LAN_W10.zip (v12.17.8.7, 14 November 2018)
- Windows 10 LTSC 2019
6200-1xx_LAN_LTSC2019.zip (v12.19.2.60, 3 June 2025)
Rapid Storage Technology
- Windows 10 (all versions)
6200-1xx_RST_W10.zip (v17.8.0.1065, 11 August 2020)
Serial
- Windows 10 LTSB 2016
6200-1xx_SERIAL_WIN10.zip (v30.100.1725.1, 19 November 2018)
- Windows 10 LTSC 2019
6200-1xx_SERIAL_LTSC2019.zip (v30.100.1841.2, 3 July 2019)
Touchscreen
Use the touch drivers from the Common packages & drivers page
USB RS232 Dongle
- Windows 10 (all versions)
6200_USB_RS232_DONGLE.zip (v2.12.26, 14 November 2018)
Video
- Windows 10 (all versions)
6200-1xx_VIDEO_W10.zip (v31.0.101.2134, 3 June 2025)
Restricted content (security alerts, BIOS & publications)
Content below is only available to entitled customers with a TGCS enterprise ID (learn more)
Security Alerts
Security alerts are listed on the News page and in this Knowledgebase article
TCx 810 Essential (4828-x2x)
Minimum linux kernel required is 4.19
BIOS (XHKT 2508) & BIOS settings utility (v1.1.11) (16 September 2025)
Downloads
For MSR configuration use the Modular Device Utility in the POS Keyboard section of the POS Peripheral Firmware, Publications & Utilities page
Firmware
Firmware for POS devices, including the touch screen, can be found on the POS Peripheral Firmware, Publications & Utilities page
Publications
Planning, Install & Service Guide
Chinese, Serbian, Russian, Ukraine
TCx 810 (6201-xxC/xx3/xx5/xx7)
Minimum linux kernel required is 5.8
BIOS (XGKT 2520) & BIOS settings utility (v1.1.15) (16 July 2025)
Downloads
For MSR configuration use the Modular Device Utility in the POS Keyboard section of the POS Peripheral Firmware, Publications & Utilities page
Firmware
Firmware for POS devices, including the touch screen, can be found on the POS Peripheral Firmware, Publications & Utilities page
Publications
Planning, Install & Service Guide
Chinese, Serbian, Spanish, Russian, Ukraine
TCx OS for Android 12402 - Install Guide
TCx OS for Android 12.2402 - Release Notes
TCx 800 (6200-xxC/xx3/xx5/xx7)
Minimum linux kernel required is 4.4
BIOS (XFKT 320) & BIOS settings utility (v0.21) (3 June 2025)
Downloads
MSR Configuration utility for Windows (v.1.3.14) (18 April 2022)
You can also use the Modular Device Utility in the POS Keyboard section of the POS Peripheral Firmware, Publications & Utilities page
Firmware
Firmware for POS devices, including the touch screen, can be found on the POS Peripheral Firmware, Publications & Utilities page
Publications
Need help with your TCx® 800 or TCx® 810?
Submit a Service Request
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