Blog
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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Subscription Models in Retail: The Future of Customer Loyalty
To stay ahead of customer expectations, businesses are constantly searching for innovative strategies to capture and retain customer attention. One approach that has gained significant traction in recent years is the adoption of subscription-based models
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The Convenience of Modularity
In the ever-evolving world of technology that is driven by innovation, convenience has become the staple of modern day living...
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The Role A.I. Plays in Personalizing the Retail Shopping
In the bustling world of retail, there's a delicate balance between satisfying customer desires and staying ahead of the competition. In this dynamic landscape, Artificial Intelligence (A.I.) emerges as…
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No Man's Land of Innovation: Overcoming Hesitations in Embracing Innovation
Over recent years innovation has come to the forefront more than ever for retailers looking to both keep up with customer expectations and get ahead of their competitors. What we are now seeing is that there is.
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6 Ways Leadership Support Fuels Retail Innovation
The key to thriving in retail lies in building a culture of innovation, and at the heart of this culture is the support from leadership. The role leadership plays in giving retailers a competitive edge is…
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5 Best Practices for Optimizing Loss Prevention Technology at Self-Checkout
As technology transforms the retail landscape, self-checkout systems have become increasingly popular for their efficiency and convenience. But, with advancing checkout technology often comes concerns over loss prevention…
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2024 State of the Industry: Innovation in Retail
In retail, the pursuit of innovation has become synonymous with survival and growth. A staggering 97% of retailers recognize the pivotal role innovation plays in shaping their future. However…
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Battling Theft and Administrative Errors Across Retail Segments
Inventory shrink, the silent revenue killer in retail, can be partially attributed to two major culprits: theft and administrative errors. Now, while each retail segment experiences both, they each have their own ways of dealing with them.
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6 Innovations Changing Customer Engagement
Retailers are embracing a wave of technological innovations that not only cater to the evolving preferences of today's shoppers but also redefine the shopping experience. But, what are some of those innovations?
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State of the Industry: The Future of C-Stores
With 2023 ending, it’s time for our annual State of the Industry snapshot for c-store retailers! In this year’s State of the Industry report for convenience, there are three key trends that are shaping the convenience retail landscape
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The Impact of Loss Prevention on the Retail
In retail, the struggle between profitability and loss has been a longstanding challenge. Retailers constantly seek the delicate balance between revenue maximization and loss minimization. The evolution of loss prevention technology has…
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Self-Checkout: The Revolution of the Seamless Shopping Experience
Once seen as a novel concept, self-checkout has become common in supermarkets, department stores, and even small businesses. It initially emerged as a means for retailers to streamline the checkout process and reduce labor costs…
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2023 State of the Industry: Grocery
It's that time of year again! Last year, we introduced a new yearly report that focused on the state of the retail industry, and this year, we're back and kicking it off with grocery. While many of the priorities and trends from last year have rolled over into this year, we have seen some definite shifts. Perhaps the three biggest shifts are…
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The Value of Shelf-Edge Technology
Staying ahead in retail requires embracing technological innovations that improve operational efficiency and enhance the customer experience. That's why shelf-edge technology is gaining more and more traction. Retailers can unlock numerous benefits that transform their operations by integrating digital displays, electronic shelf labels, and real-time data management systems.
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4 Trends in the New Age of Loyalty and Personalization in Retail
In the world of retail, building customer loyalty and delivering personalized experiences have become more and more essential for success. This shift has given rise to new innovative strategies and technologies that are reshaping the way businesses engage with their customers. So what does the new face of loyalty and personalization look like and how is it transforming the customer experience?
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Innovation Making Specialty Retail Special
While the industry has seen its share of challenges recently, innovation plays a significant role in helping specialty retailers stay relevant and competitive. But how exactly is innovation improving specialty?
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Personalizing the Customer Experience: Unlocking Success in Retail
With shoppers seeking unique and tailored interactions more and more, the personalized customer experience has emerged as a gamechanger in retail. So, what are some actionable strategies to personalize the customer experience in retail?
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Frictionless is the New Centralized Payment
Frictionless payments are the new standard, surpassing traditional centralized payment systems. They offer a seamless customer experience by eliminating obstacles and leveraging advanced technologies. Businesses benefit from enhanced customer experiences, boosted business efficiency, and improved security and trust.
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4 BIG Reasons Retailers are Embracing Contactless Payments
In today's fast-paced world, contactless payments have emerged as a simple and efficient way to complete transactions. By allowing customers to use digital wallets and mobile payments, retailers can provide a smoother and more efficient checkout experience.
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State of the Industry: The Future of Convenience Stores
In this final installment of our State of the Industry series, we break down the latest trends in C-stores, including what they're prioritizing and their plans for keeping up in retail over the next few years.
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State of the Industry: The Future of In-Restaurant Dining
restaurant industry. Throughout our research, two trends seemed to stand out more than the rest: how restaurants combine physical and digital experiences and how they’re working to improve online order profitability.
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Top 5 Priorities for Innovation Leaders
Retailers have five main areas of focus for innovation: increasing competitiveness, exploring new business models, staying ahead of customer expectations, improving ESG performance, and ensuring business viability. But what does that actually mean?
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Becoming An Innovation Leader
A recent study identified six key innovation capabilities: be able to experiment quickly, utilize the best innovation wherever it exists, accommodate complexity, pivot on a dime, execute an inclusive ecosystem strategy, and configure physical experiences like digital ones.
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State of the Industry: Innovation in Retail
The State of the Industry: Innovation in Retail report highlights some of the most significant findings from a recent survey. 92% of respondents said innovation is critical to their future growth strategy, but only 22% encourage and reward experimentation and risk-taking. There's a major gap between intent and implementation.
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Reaching Your Full Potential with Wall-to-Wall Support
If you're not using a service provider or keeping tasks exclusively in-house, you could be missing out on valuable opportunities to enhance and optimize your operations or be equipped to innovate faster and easier.
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State of the Industry: Food and Grocery
Recently, Incisiv and Toshiba partnered up to create an in-depth look at the state of various sectors of the retail industry: Grocery, Convenience and Fuel, Innovation, and Restaurant. To kick things off, we've pulled three interesting shifts in the grocery industry that retailers need to know to stay competitive.
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What Grocers Need to Know to Succeed in the Digital Era
Every retailer has a reason for doing what they do, whether it's for their consumers or themselves, therefore they need to create new experiences with a deliberate and significant approach. But when additional technologies for shopping and checkout become accessible, it can be difficult to choose the best one for you. What factors should you consider, then, when you create your retail vision?
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Creating a Winning Online and In-Store Customer Experience
Retailers must give customers the best experience across all channels to reduce friction during the purchasing process. But that requires more than just a single channel approach. Enhancing traditional storefronts with digital solutions by combining a digital and physical strategy is the best way to ensure retailer and shopper alike benefit.
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Why Produce Recognition Should Be a Priority
The shopping experience your customers want doesn’t include spending 20 minutes standing in line waiting for a single associate to scan every item. But it does include a fast and accurate self-checkout experience that can get them in and out of a store as quickly as possible. Innovative produce recognition technology can help reduce transaction times and inaccurate item recognition. From faster transaction times to increased loss prevention, can your store really afford not to make produce recognition a priority?
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Self-Service: Meeting the Customer Where They Are
Toshiba and PYMNTS.com did a deep dive and published a consumer report1 that shows a growing interest among shoppers for self-service options that remove friction and promote autonomy.
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Celebrating a new chapter for Toshiba in Mexico
We planned this event with great detail because our most important players were coming. The opening of these new offices is a monumental step for us because we were doing business through a screen and now we are working together again and celebrating our alliance and business
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Celebrando un nuevo capítulo de Toshiba en México
Planeamos este evento con gran detalle porque nuestros representantes más importantes venían. La apertura de estas oficinas es un paso monumental para nosotros porque estabamos haciendo negocio a través de la pantalla y ahora estamos trabajando juntos de nuevo y celebrando nuestras alianzas y nuevos negocios
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Why now is the time for retailers to accelerate with purpose.
Change is inevitable, but for many retailers the past few years have been uncharted territory.
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Using Technology to Elevate Customer Service: What Food Service and Hospitality Businesses Should Know
The line between physical and digital retail is thinner than ever, and nowhere is that truer than in the food service and hospitality industries. To thrive, food service, restaurants, and hospitality businesses have had to make substantial changes to accommodate new payment options, prioritize different service methods, adhere to new safety protocols, and much more.
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How your business can reach its full potential with comprehensive Wall-to-Wall support.
Managing multiple products, vendors, and projects can quickly become overwhelming, time consuming, and expensive. The right services provider will take the time to understand your business and learn what you need to succeed today and help you accelerate your business in the future.
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2 Major Trends Occurring in Specialty and Apparel Stores – And How Retailers Can Adapt.
To succeed in the future, specialty and apparel retailers need to continue to reimagine their brick-and-mortar locations -- but how can they leverage technology to make that transformation sustainable and valuable?
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What grocers need to know to succeed in the digital era
Here’s what you need to know to create to make your grocery stores succeed in the digital era
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Are your point-of-sale systems designed to withstand your retail environment?
You, your employees, and your customers need your retail technology to work seamlessly with minimal downtime. That’s why it’s so important that your retail technology is retail-hardened.
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3 Major Ways Quality Partnerships Can Support Retailers
Strategic partnerships are more important than ever. Learn how trusted partners could help you maintain and grow your business.
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2 major retail trends that will shape the future of loyalty and promotions
Customer loyalty has always been a major consideration for retailers and finding the right way to engage consumers and encourage them to keep coming back constantly evolves as shoppers have shown that they are willing to flow between brands and retailers to get what they need. This became even more apparent as retailers had to adapt to deliver new shopping experiences in 2020.
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Redefining retail to adjust to customers’ new habits in 2021
Customers increasingly expect flexibility, safety, and convenience as part of their experiences, and to keep up, businesses will need a blend of pre-pandemic experiences and pandemic-informed options.
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It’s time to reimagine your store’s front end. Here’s how self-service technology can do it.
Amid all the change, this is a unique moment and a great time to reevaluate your stores’ technology and in-store experiences, including checkout and other touchpoints. Here’s why now is the time to consider self-service as part a front-end transformation that will create the new experiences shoppers are looking for.
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3 challenges facing retailers today – and how a microservices commerce platform can solve them
With prohibitive legacy systems, a crowded market, and competing business needs, deploying innovative solutions and experiences can feel almost impossible. Using a microservices architecture can help. Microservices are a cloud native architectural approach in which a single application is composed of many loosely coupled and independently deployable smaller components, or services.
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4 Ways Retailers Can Keep Holiday Shopping Festive in 2020
In a time in which brown cardboard boxes showing up at home has become more mundane than exciting, and many shoppers are more mindful about when and how they shop in-store, how can retailers create a great experience and bring some joy to the holiday season?
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4 Retail Technology Trends That Have Accelerated, and How Retailers Can Adapt
COVID-19 has accelerated the need for and implementation of new, future-forward technologies and innovative use of physical retail stores. Shopping, inventory tracking, and delivery methods that are experiencing significant utilization today weren’t expected to be this popular for another five years.
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3 Ways Retailers Can Adjust to Changing Customer Expectations in 2021
Wary of contracting COVID-19, shoppers are trending online, moving more readily between retailers, spending less time in stores, and are checking out with smaller orders. So what can retailers do to adjust to these shifts?
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What has COVID-19’s impact been on popular shopping methods, and what could the future look like?
Now that consumer behaviors are settling as people around the world learn to live with a pandemic, we’re starting to see the ways that shoppers’ behaviors have shifted and what those changes could mean for the future.
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3 Reasons Every Retailer Should Use Remote Access Tools
To grow effectively, scale operations, prevent data breaches, quickly troubleshoot issues from afar and maintain compliance, retailers need to ensure that technicians and administrators have safe, secure access to systems and networks – and remote access tools can help.
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How can retailers meet shoppers’ increased demand for contactless payment and shopping?
Contactless payment and shopping methods have seen an undeniable surge in utilization this year due to COVID-19.
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Reassessing your self-checkout strategy? Here are 3 things to consider.
As retailers and shoppers are trying to limit face-to-face interaction due to COVID-19, it’s expected that self-checkout will become even more ubiquitous.
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Your In-Store Solutions Should Be Designed for Retail. Here are 3 Reasons Why
For customers, self-checkout is a way for them to take charge of their shopping experience. It helps them apply coupons, scan their items, check prices, and pay at their own pace. But in a time when coronavirus has changed the way customers shop, how can retailers continue to use self-checkout and minimize risk?
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How self-checkout can help retailers manage loss prevention and create a better shopping experience
For customers, self-checkout is a way for them to take charge of their shopping experience. It helps them apply coupons, scan their items, check prices, and pay at their own pace. But in a time when coronavirus has changed the way customers shop, how can retailers continue to use self-checkout and minimize risk?
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Why Any Retailer Can Benefit From Curbside Pickup Services
Coronavirus is impacting every corner of the retail world: from big box stores and grocers to small local stores and chains. Retailers have had to work at unprecedented speeds to adapt to this challenge. And in just a few short weeks, retailers responded in new and innovative ways by adjusting inventory, labor, and store operations to meet their customers’ needs.
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9 Ways Retail Services Can Help Your Business Reopen Smoothly and Safely
During these unusual times, helping retailers open and operate their stores safely is our top priority. And as mission-critical facilities like data centers and other key maintenance-level infrastructure services are facing unprecedented challenges, we’re working to support the people behind those systems and help retailers make the most of their open hours.
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Reopening stores safely presents an unprecedented challenge. Here’s how to do it well.
Retail stores around the world are starting to reopen for the first time in nearly two months, and retailers are facing a slew of unique challenges. Reopening is a complicated, delicate process and to earn customers’ trust and inspire feelings of safety, security and ease, retailers have a big responsibility to get it right.
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Building frictionless stores that customers love
Now, the level of customer service that retailers have been able to deliver with self-service solutions, mobile shopping experiences and other technologies is exactly what shoppers have come to expect.
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5 Reasons Your Business Needs Systems Management
Whether you need to reinforce your business’s systems to make sure they are reducing traffic needed for transactional and mission critical data such as payment data, , or have the time and capacity to make some corrective maintenance improvements, systems management tools can help.
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3 Reasons To Keep Your POS and Self-Checkout Hardware Clean
People touching point-of-sale and checkout hardware and peripherals like keyboards and PIN pads are part of everyday life in a retail store. Keeping your store’s hardware clean and sanitized has always been good practice – but it’s even more critical now.
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Why should retailers prioritize seamless online and in-store experiences?
Reducing friction during the shopping experience is more important than ever. When shoppers are stressed, panicked and scared, retailers have an opportunity to play a comforting, stabilizing role by helping customers get the supplies they need to care for themselves and their loved ones.
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Moments that are keeping us inspired
Retail has always been able to reshape and redefine itself. Whether our industry is responding to new technology or customers’ changing needs, a new normal repeatedly emerges – and the COVID-19 crisis is no different.
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