Post-warranty maintenance

To ensure there are no gaps in maintenance coverage, Toshiba offers Post-Warranty Maintenance services, which provides support after the Base Warranty period.  Post-Warranty Maintenance can be purchased either at the time of product purchase or at any time during or after the Base Warranty period expires.

Choose from a variety of Post-Warranty Maintenance coverage and options to meet your needs.

• On-Site Repair:
  • Same Day or Next Day On-Site response
  • 9 x 5 or 24 x 7 Options (9 hours per day, 5 days per week, Monday - Friday or 24 hours per day, 7 days per week Monday - Sunday)
  • Includes parts & labor, engineering changes, Call Center support and service problem management.

• Depot Repair:
  • The product is returned by you to a depot repair center, repaired and returned to you by Toshiba.

• Advanced Exchange:
  • Toshiba ships you a replacement unit, prior to the depot receiving the failing unit.  The failing unit is then repaired and returned to stock as a spare replacement unit.
  • Monday - Friday or Monday - Saturday
  • Customer supplied spares or Toshiba supplied spares. 

• Parts-only Purchases:
  • Certified spare parts can be purchased by qualified self-maintainers, Toshiba Authorized Service Providers, or as spare replacement stock for custom maintenance solutions.

• Custom Service Maintenance Solutions:
  • Toshiba can design custom maintenance service solutions to meet your needs including customized: Service Level Agreements; International Support Plans; Repair of non-Toshiba Equipment; Maintenance Management Services; and Total Store Support Services.   Contact Toshiba or Authorized Toshiba Service Providers to learn more.