This industry report presents key findings and analysis from a study of over 225 retail executives to gain insights into Key innovation priorities and associated investment plans maturity in terms of their innovation strategies, capabilities, processes, and current innovation capabilities, and future investment plans. Insights include:
• Shaping your organization’s innovation agenda, including identifying key areas of
opportunity across either customer-facing or operational use-cases
• Offering customers new and innovative products and services, finding new avenues for
growth and expansion, and improving customer satisfaction and loyalty
• Staying up to date with new technologies and innovative approaches in an ever-evolving
retail industry landscape
