We Are R.E.T.A.I.L

Through our commitment to respect, empowerment, teamwork, adaptability, integrity, and leadership, Toshiba and its partners drive a dynamic ecosystem of more innovative and agile solutions. These solutions enable retailers to improve business performance, increase operational control, scale fast, and delight consumers with rewarding experiences.

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Our Commitment

At Toshiba, our passion is retail. That means we are 100% devoted to empowering retailers to evolve with generations of consumers while effectively adapting to ever-changing conditions. Our focus is on enabling retailers to remain committed to their customers and ensure well-being of communities they serve by impacting the lives of people who rely on them every day.
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Vision

We envision a world of resilient retailers that create joyful experiences and drive vibrant economies.
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Mission

We empower retailers to better serve their communities by enabling them to evolve with generations of consumers and associates while rapidly adapting to whatever the future holds.
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Purpose

Our purpose is to empower retail to thrive and prosper.

The Business

Our headquarters are based in Research Triangle Park, N.C., with sales offices throughout the world. We have over 2,000 employees working for Toshiba Global Commerce Solutions serving over 120 countries worldwide.

  • Our people are focused on creating retail store experiences across industry segments that support people today; as a result, we focus on mobility, store, and omni-channel integration.
  • We are driven to design long-term, sustainable through the development of integrated, cutting-edge, end-to-end solutions.
  • We are invested in innovation and are a leading provider of retail technology, we achieve next-level innovation with significant investments in retail and R&D.

The Portfolio

Toshiba has the right mix of proven solutions, innovative capabilities, and expertise that retailers need to better engage their customers. We make that possible by delivering total solutions across our portfolio of hardware, software, and services designed for retail. That means we equip you with solutions that are designed for speed, security, availability, and flexibility to help address the unique needs of your business across a broad range of retail environments, including grocery, mass merchandising, hospitality, specialty, convenience and department stores.

Our Statistics

Toshiba In Action

Toshiba is the global market share leader in retail store technology. As retail’s first choice for integrated in-store solutions, our innovative commerce technology enhances customer engagement, transforms in-store experience, and accelerates digital transformation. Together, with a global team of dedicated business partners, we advance the future of retail.

#1

Worldwide share of EPOS Installations

205k +

POS and self-checkout units shipped in 2024

2.8 mil +

POS and self-checkout units installed worldwide

#2

Worldwide self-checkout installations

Our Awards & Recognitions

Excellence in Retail

Guided by our values, we are a leader in retail recognized for developing innovative solutions that accelerate retail, building a company culture focused on our employees, partners, and customers, and being driven to create the best possible experiences that make a difference for retailers, associates, shoppers, and communities.

We All Belong

At Toshiba Global Commerce Solutions, belonging means fostering a workplace where every employee feels valued, heard, and empowered. Since our founding in 2012, we have worked to build an inclusive culture that supports diverse perspectives and experiences. Our commitment is reflected in our Employee Resource Groups (ERGs), which provide spaces for employees to connect, grow, and make an impact. From the Women’s Impact Network to the South Asian Community, Blacks United in Leadership and Technology, and Valor, our ERGs strengthen our culture by championing community, mentorship, and professional development. We continue to enhance our hiring practices, internship programs, and employee engagement initiatives to create a workplace that is as diverse as the customers we serve. While we are proud of our progress, we recognize that fostering belonging is an ongoing journey—one we are committed to advancing every day.

Toshiba Tec Group Philosophy

As a wholly owned subsidiary of Toshiba Tec Corporation, which is traded on the Tokyo Stock Exchange, we align with the Toshiba TEC Corporation mission to remain committed to our customers, always.

“Creating with You” is our corporate philosophy defining shared values all Toshiba Tec Group employees who lead us to achieve consistent growth by looking to the future and proactively challenging ourselves even amid the era of uncertainty. The world is now faced with global scale environmental changes and complicated social issues, such as waste loss due to overproduction, increasing carbon dioxide, labor shortage and workstyle reform.

With the aim of contributing to solving these issues, our group will promote our business transformation and corporate transformation to become "A global top solutions partner" who will lead the Worldwide Retail Innovation.

To achieve the goal, we will make maximum use of the numerous touchpoints we have based on our world-leading customer base and sales/maintenance networks in the retail and workplace business sectors, and work to further strengthen the profitability of our existing businesses while generating new value through "Co-creation" with our customers and partners.

Co-creation

Specifically, we will expand the scope of value provision using AI and generative AI, and form an ecosystem consortium consisting of various industries such as manufacturing, logistics, and advertising, in order to achieve the vertical integration of a wide range of data.

We, the Toshiba Tec Group, are not only transforming the distribution industry and offices, but also believe that our mission is to solve social issues broadly. We will continue to work with our customers and partners to realize our company philosophy of "Creating with You" and to strive to become a company that can contribute to society.

Hironobu Nishikori
President and Chief Executive Officer