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The downloads below are divided into 2 sections, files that are publicly accessible to anyone and files that are restricted to those with an Enterprise ID (learn more)

 

Common Packages

There are multiple cross-platform packages available (including Diagnostics, UPOS Drivers, RMA, MUS, NWD and VSP) as well as system unit drivers that apply to multiple machine types (including touch screen & biometric drivers)
View common packages & drivers

The document below shows which operating systems are supported across different processors and TGCS plaforms, to better enable viable operating system upgrade options for different POS terminal models.
TGCS hardware & OS compatibility matrix

If all you have is a 4-digit machine type or 7-digit machine-type/model number and you are not sure which product you have you can refer to the Support by Machine Type page.

Regulatory compliance documents can be found using the red Documentation & Publication icon at the bottom of the Support home page
This documents available include

  • EU 617/2013 power consumption reports for system units
  • Taiwan Bureau of Standards, Metrology and Inspection reports for Restriction of Hazardous Substance (RoHS) 
  • UN38.3 reports for shipping of lithium batteries
Software


Software Content here

Services

Services Content Displays here

 

Etc

Content below is only available to entitled customers with a TGCS enterprise ID (learn more)

Pictorial guides to features

TCx 900 Knowledgebase

 

Security Alerts

Security alerts are listed on the News page and in this Knowledgebase article

 

TCx 900 (4901-x1x)

Celeron processors require a minimum linux kernel of 5.10, other models require a minimum linux kernel of 5.19

BIOS (8IKT 2516.0) & BIOS settings utility (v0.18) (21 May 2025)

BIOS update for Windows

BIOS update for Linux

Publications

Getting started guide

Guide to features

Hardware service guide

Planning & install guide

Chinese, Spanish, Ukrainian

Linux configuration guide

 

 

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ELERA®

Using ELERA®'s combination of microservices, IoT and touchpoints, and data, retailers can obtain insights into their customers, predict emerging trends, and create recommendations for customers based on their purchase history. This intelligent data enables retailers to deliver more efficient shopping experiences that eliminate unnecessary friction, reach more customers on their terms, and proactively meet shoppers' needs.

ELERA®
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Media Contact

Learn about our latest News & Press Releases.

Contact Us
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