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Service Requests | Toshiba Commerce

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Service Requests | Toshiba Commerce

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Service Requests | Toshiba Commerce

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A service request (SR) allows customers with an Enterprise ID (EID) to request help from Toshiba.  If you don't already have an EID you can request one

Please be aware there are different types of SR:

Hardware Software Pre-Sales General Support
When you require on-site support to fix a hardware problem, either under warranty or using a maintenance agreement. You have a problem with TGCS licensed/entitled software (ACE, CHEC, TCx Sky, TCx Pay, TCx Amplify, Elevate, Elera, etc) You have a question about an MES/RPQ, placing an order, or you're in a pre-sales demo situation and need help with a problem. Everything else (problems with OPOS/JavaPOS, NWD, USB Diagnostics; Windows preload OS issues & recovery images;  firmware issues, etc)

Before opening a Service Request, please check the relevant product page, forum, knowledgebase or support guide for latest updates, downloads & troubleshooting tips.

Open/Edit a Service Request

 

Access to each community & forum is different from your Enterprise ID, Please email [email protected] to request access.

 

Software SR

Software Product Support Page Community Discussion Forum
TCx Sky & 4690 OS TCx Sky community TCx Sky discussion forum
ELERA ELERA Community ELERA discussion forum
CHEC (SCS) CHEC community CHEC discussion forum
SurePOS ACE & EPS SurePOS ACE community SurePOS ACE discussion forum
TCx Pay TCx Pay community TCx Pay discussion forum
RMA, REMS & PAS    
TCx Elevate (MOM/Lottery) TCx Elevate, TCx Amplify, 
SI & DIF community		 TCx Elevate, TCx Amplify, 
SI & DIF discussion forum
TCX Amplify
Store Integrator (SI) & Data integration Facility (DIF)

 

Presales SR

Customers involved in a Early Involvement Program (EIP) or Proof of Concept (POC) of pre-GA hardware should also open a Presales SR if they need assistance.

 

General Support SR

Hardware Product Support Page  Knowledgebase
Common drivers & downloads
(MUS, VSP, NWD, SSD Life Monitor, Inventory & Sensor drivers,  touch drivers, fingerprint drivers, printer SDK, USB DIagnostics, OPOS & JavaPOS, )		 POS drivers Knowlegebase
Displays & Monitors (4820, 6149) Displays & monitors Knowledgebase
Peripheral firmware, publications & utilities Printers Knowledgebase
I/O devices Knowlegebase
Self-checkout (4888, 6800) & self-service (6900) Self-checkout & self-service Knowlegebase
TCx 800 (6200), TCx 810 (6201), TCx 810 Essential (4828) TCx 800, TCx 810 & TCx 810e Knowlegebase
TCx 700 (4900) & SurePOS 700 (4800) TCx 700 & SurePOS 700 Knowledegebase
TCx 300 (4810) & SurePOS 300 TCx 300 & SurePOS 300 Knowlegebase
TCxWave (6140) & SurePOS 500 (4846, 4852) TCxWave Knowlegebase
SurePOS 500 Knowledgebase

 

Hardware SR

Please note that on-site support is not available in all countries.

 

 

 

If you need to contact vendors of third-party hardware you may find these links useful:


Datalogic (PSC)
https://www.datalogic.com/eng/contact-us/technical-support-cts-8.html

Honeywell
https://support.honeywellaidc.com/s/

Ingenico
https://ingenico.com/en/need-assistance

Verifone
https://my.verifone.com/s/

Zebra (Symbol/Motorola)
https://www.zebra.com/us/en/about-zebra/contact-zebra/contact-tech-support.html

 

 

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Service Requests | Toshiba Commerce

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Service Requests | Toshiba Commerce

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Service Requests | Toshiba Commerce

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